Use data to improve business outcomes…
Data is important, but the key to success is what you do with your information.
We have pioneered the active monitoring of the metrics that drive real-time business decisions and demonstrate the return on your investments.
We work with clients to design information capture tools that align with existing workflows to guide better decision making and realize better results.
- Reviewing strategic objectives to determine the most appropriate metrics – alignment is key
- Determine what can be measured – (business outcomes, attitudinal change, progress to plan, etc…)
- Identify the best current sources of data and timing of such (this may include creating new streams for real-time)
- Once data is assembled, determine the relationships among data and objectives
- Create visibility for your dashboard – showcase success, progress, improvements through the interface or with infographics
Some of the applications of this technology include:
- Customer Experience Monitoring and Service Recovery
- Organizational Excellence for Inter-Departmental Performance Monitoring
- Departmental Performance Systems
- Call Center Experience Dashboards
- Social Media Monitoring
- Operational Execution Systems