Articles by Endeavor related to: Performance Dashboards
Performance Management
- Without some steering or managing mechanism to ensure that personnel energies are directed to the right ends, an organization cannot be sure of the results that will be delivered over any period of time.- Oilfield Customer Acquisition and Retention Systems
- To make the leap from good to great, your marketing data must add value and contribute to actions designed to further your organizational goals.
- Report Card for Vendor Performance
- In an effort to clarify the basis for grading a vendor’s performance in a client relationship, we have developed a report card based on three dimensions of performance: Project performance, Conformance of Working Methods and Analysis and Reporting.
- Action Marketing: Experience Dashboards
- As organizations wait for data collection and analysis, valuable time is wasted and “at-risk” customer relationships remain unchecked. Gelb’s Customer Experience Dashboard provides a cost-effective solution to this dilemma.
- Oilfield Customer Experience Monitoring
- This article explores the benefits of dashboards and share criteria to use when determining whether a survey or a dashboard is best to monitor your customers’ level of satisfaction.
Performance Monitoring
Use data to improve business outcomes…
Data is important, but the key to success is what you do with your information.
We have pioneered the active monitoring of the metrics that drive real-time business decisions and demonstrate the return on your investments.
We work with clients to design information capture tools that align with existing workflows to guide better decision making and realize better results.
What’s involved?
- Reviewing strategic objectives to determine the most appropriate metrics – alignment is key
- Determine what can be measured – (business outcomes, attitudinal change, progress to plan, etc…)
- Identify the best current sources of data and timing of such (this may include creating new streams for real-time)
- Once data is assembled, determine the relationships among data and objectives
- Create visibility for your dashboard – showcase success, progress, improvements through the interface or with infographics
Some of the applications of this technology include:
- Customer Experience Monitoring and Service Recovery
- Organizational Excellence for Inter-Departmental Performance Monitoring
- Departmental Performance Systems
- Call Center Experience Dashboards
- Social Media Monitoring
- Operational Execution Systems