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Healthcare Call Center
Benchmarking Program

There aren’t many valid budget and FTE data sources healthcare call centers to use and compare themselves to true peers. Call center leaders are forced to justify resources and how they’re used when comparing to community hospitals or others who aren’t quite like you.  This unique healthcare call center benchmarking program proivdes a solution. Endeavor Analytics  invites you to participate in this unique benchmarking opportunity.

Your participation will empower you and your peers with meaningful, valid data to make better strategic and tactical decisions, develop a data-driven business case for increased resources, and demonstrate to your internal customers the effectiveness of your team’s efforts. By participating, you can compare yourself to peers of your choice in the areas of call center budgets and resources allocation across staff and your spending mix.  All data is blinded to ensure confidentiality.

Study Areas

  • Key profile data to establish peer groups – institution size and areas supported by call centers
  • Use of outsourcing/insourcing for each institution for comparison
  • Overall budgets and distribution of such between staff and technology
  • Detailed breakdown of where resources are placed each year


Why You Should Participate

We understand benchmarking studies take time. Your participation ensures all national leaders in healthcare have what’s needed to remain good stewards of call center resources. In this era of economic uncertainty, there are hard-fought battles for every dollar…this data will make it easier to show how your resources are either lagging peers, or being spend in similar ways.

Healthcare Call Center Benchmarking Dashboard

This data will be collected and distributed through Endeavor’s dashboard. This tool will allow you to download charts, filter data and even share access within your institution.

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Ways to Engage

  • Participant – Complete the survey and the validation interview (if needed) and receive dashboard blinded access to 5 peers – no cost
  • Sponsor – Join our sponsors!  Participant benefits, plus receive blinded access to all data and advanced filters – $to be determined

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