Customer Experience Dashboard

Are you seeking a Customer Experience Dashboard that integrates VOC and other business metrics for insights and action?  Our Customer360 dashboard provides this and more.  Among the benefits:

• Leveraging voice of the customer data as a leading indicator of your Brand experience rather than a lagging indicator
• Measuring customer satisfaction across the total experience and monitoring touchpoint performance for actionable insight
• Assessing which activities drive value for your customers and reinforce your Brand
• Identifying opportunities for real time service recovery across channels