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Emergency Department Experience Mapping

Quality care and medical outcomes are important in all healthcare settings – but what constitutes an exceptional patient experience in an Emergency Department? Does your Emergency Department drive patients to other parts of your organization and encourage them to recommend you to others? One way to find out is through a comprehensive research process called Experience Mapping, which has proven to be particularly insightful with Emergency Departments. In this paper, we review the Experience Mapping process, explain how it can be used to help you assess and improve your ED, and provide tips for ED best practices.

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