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An Experience Management Guidebook: Tools for Healthcare Leaders

Customer service, patient satisfaction, journey and experience mapping – all of these are popular buzzwords as providing patients with an exceptional experience is more important than ever. With hospitals pouring more and more resources into providing a better experience, it can be hard to wade through all the terms and determine appropriate usage. In this white paper, we provide a guide to common tools, buzzwords and when to use them as a catalyst for experience improvement.

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