Customer Experience - Endeavor Management

Embrace Complexity
in Customer Experience Management

Experience management is the discipline of organizing a complex set of touchpoints into a seamless holistic and deliverable set of interactions. Today’s customers and employees set their expectations beyond you and your competitive set – it’s all interactions. This raises the stakes – you need to understand the functional needs of consumers to drive the design of differentiating experiences.

Create Advocates

The goals of creating an exceptional customer experience aren’t just to drive satisfaction. Those customers whose expectations are met or exceeded will go out of their way to recommend you. These advocates will become your best marketers.

Furthermore, when your employees are effectively engaged in customer experience delivery, they are happier, and are more likely to remain committed to your organization.

Pioneers in XM

Endeavor has decades of experience working with world class organizations who have designed and implemented enchanting customer experiences.

Our teams work collaboratively with front line employees and leaders to understand customer needs and design customer enchantment into a variety of interactions. We believe the best solutions are co-designed with those who deliver it every day. Together, we bring best practices and insights from other organizations to the forefront to help you accelerate your customer experience design and implementation.

We’ve been
in your shoes

We’ve recruited a team of former executives who’ve actually been in your shoes – they understand how to overcome the challenges in implementing customer experience transformations – because they’ve done it themselves.