Experience
Management
Embrace Complexity
in Customer Experience Management
Experience management is the discipline of organizing a complex set of touchpoints into a seamless holistic and deliverable set of interactions. Today’s customers and employees set their expectations beyond you and your competitive set – it’s all interactions. This raises the stakes – you need to understand the functional needs of consumers to drive the design of differentiating experiences.
Create Advocates
The goals of creating an exceptional customer experience aren’t just to drive satisfaction. Those customers whose expectations are met or exceeded will go out of their way to recommend you. These advocates will become your best marketers.
Furthermore, when your employees are effectively engaged in customer experience delivery, they are happier, and are more likely to remain committed to your organization.
Pioneers in XM
Endeavor has decades of experience working with world class organizations who have designed and implemented enchanting customer experiences.
Our teams work collaboratively with front line employees and leaders to understand customer needs and design customer enchantment into a variety of interactions. We believe the best solutions are co-designed with those who deliver it every day. Together, we bring best practices and insights from other organizations to the forefront to help you accelerate your customer experience design and implementation.
Experience Management
Amber Tabora BA
Chief Purpose Officer
Andrea Davis BS, MBA
Director – Employee Experience
Cynthia (Cindy) Rose BS, MEd
Executive in Residence
Diane Biery MD, MBA
Health Care Expert Advisor
Edgar (Ed) Tucker FACHE, MPH
Senior Advisor, Healthcare
Jill Secord RN, MBA
Senior Advisor
John McKeever MBA
Chief Growth Officer
Mary Jo André DNP, RN
Senior Advisor – Healthcare
Melanie Lowther BBA
Executive in Residence, Healthcare
Melissa M. Santarelli BA, MBA
Senior Advisor
Nicole Coy MA
Practice Leader, Customer Experience
Rebecca Pirillo BA
Senior Advisor
Cultural Transformation Champions
Cultural champions drive cultural change by engaging deeply in the organization at all levels.
Elevating Marketing Summit
An exclusive half-day summit before the SHSMD Conference in Denver! This is a unique opportunity for marketing operations leaders to connect and share insights on essential tasks like program management, process engineering, data analysis, and vendor management.
Let’s Talk
We’re ready to help you define and implement your strategic change.