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Healthcare
Call Centers
Healthcare Call Centers – Maximizing the Value of the First Connection
The expectation for perfection in healthcare continues to grow. From patients to physicians to regulators, everyone expects your hospital to run flawlessly every minute while maintaining quality and ensuring timely care. Yet, as the challenge grows, traditional processes and approaches have reached their limits. It’s time for a new approach.
Endeavor Management helps healthcare providers meet the demands of their stakeholders through a systematic approach to Operational Excellence.
Our approach is to focus on the underlying systemic foundations for sustainable performance. We want to help you address your most pressing issues once and for all and create a competitive advantage that will continue to grow. Our extensive experience combined with innovative methods and tools allow us to quickly identify the underlying causes of your various symptoms and address them in a holistic manner.
![Shot of young call centre agents working late in an office.](https://endeavormgmt.com/wp-content/uploads/2024/01/shot-of-young-call-centre-agents-working-late-in-a-2023-11-27-05-17-17-utc-jpg.webp)
Our Approach
Call Center
![ourteam-photo-cindy-rose](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-cindy-rose-jpg.webp)
Cynthia (Cindy) Rose BS, MEd
Executive in Residence
![ourteam-photo-jill-secord](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-jill-secord-scaled.png)
Jill Secord RN, MBA
Senior Advisor
![ourteam-photo-john-mckeever](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-john-mckeever.png)
John McKeever MBA
Chief Growth Officer
![ourteam-photo-mary-jo-andre](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-mary-jo-andre-jpg.webp)
Mary Jo André BS, MS, PhD
Senior Advisor – Healthcare
![ourteam-photo-melissa-santarelli](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-melissa-santarelli-jpg.webp)
Melissa M. Santarelli BA, MBA
Senior Advisor
![ourteam-photo-rebecca-pirillo](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-rebecca-pirillo-jpeg.webp)
Rebecca Pirillo BA
Senior Advisor
![ourteam-photo-sonal-ellison](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-sonal-ellison-jpg.webp)
Sonal Ellison BS, MS
Executive in Residence
![ourteam-photo-steven-d-wood](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-steven-d-wood-jpg.webp)
Steven D. Wood PhD
Customer Loyalty Strategist
![ourteam-photo-tracy-p-willis](https://endeavormgmt.com/wp-content/uploads/2023/11/ourteam-photo-tracy-p-willis-jpg.webp)
Tracy P. Willis BA, MA
Senior Advisor