Healthcare
Employee
Experience
Experience Management is the Key to Recruiting and Retaining the Best Talent
Healthcare employee experience management is essential to recruiting and retaining the best talent. Whether it be nurses, physicians, frontline staff or administrative, the cost of acquisition is significant – as are turnover rates continue to climb. Faced with today’s Great Retirement and stronger competition from new modes of employment, leaders need a game plan to stregthen employee committment.
That’s where we come in – our team of consultants and former healthcare executives utilize our PlayBook to align brand, operations, and culture to impact employee commitment.
Our Philosophy
Our Approach
Our transformational strategy approach, e4, provides the general framework for how we help organizations advance employee commitment.
Envision – creating alignment amongst leaders regarding the desired future state – and using fresh insights to reconstitute the organization’s purpose.
Engage – operationalizing the vision by empowering employees to design your high-performance culture, elements of inclusiveness, and employee experience.
Energize – inspiring employees to fulfill the vision through strategic communications and team coaching to meet employees where they are.
Enable – creating sustainable plans for leader coaching, on-boarding, retention, development and measurement.
Experience Management
Tracy P. Willis BA, MA
Senior Advisor
Robin Trembley BBA – Marketing and Management
Director – Market Research
Jill Secord RN, MBA
Senior Advisor
Mary Jo André BS, MS, PhD
Senior Advisor – Healthcare
Diane Biery MD, MBA
Health Care Expert Advisor
Sonal Ellison BS, MS
Executive in Residence
Amber Tabora BA
Chief Purpose Officer
Nicole Coy MA
Practice Leader, Customer Experience
Melanie Lowther BBA
Executive in Residence, Healthcare
Edgar (Ed) Tucker FACHE, MPH
Senior Advisor, Healthcare
Melissa M. Santarelli BA, MBA
Senior Advisor
Annette Kresie-Evanson BA
Consultant
Let’s Talk
We will help you overcome strategic challenges to realize the business value you seek.