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Maximize Healthcare
Employee Committment



Experience Management is the Key to Recruiting and Retaining the Best Talent

Healthcare employee experience management is essential to recruiting and retaining the best talent.  Whether it be nurses, physicians, frontline staff or administrative, the cost of acquisition is significant – as are turnover rates continue to climb.  Faced with today’s Great Retirement and stronger competition from new modes of employment, leaders need a game plan to stregthen employee committment.

That’s where we come in – our team of consultants and former healthcare executives utilize our PlayBook to align brand, operations, and culture to impact employee commitment.




Employee Commitment

Empowerment is the Key to Growth

Healthcare employees, particularly those in front line positions, are the essential stewards for delivering safe, effective and loyalty-driving experiences.  Our decades of client results show co-design and collaboration are the keys to delivering an exceptional consumer experience – treat your employees as stewards and your satisfaction increases (both for the patients and for employees).  Your goal is to create not only loyalty, but also advocacy – recommending your facility for care and employee to their friends and families.



Standing Out Requires Energized Communications

Today’s best practice employers are demonstrating their “why” and a compelling employee value proposition.  In today’s hiring environment, you not only compete with your healthcare system competitors, but emerging healthcare professional employers that allow Work from Anywhere or offer lucrative compensation like Travel Nursing Agencies.  We believe you can compete effectively through the experssion and delivery of an exceptional employee experience. This starts with a recognition of both functional and emotional employee needs – and connects through your employee value propositon.


Get to the Heart of the Matter

We’re known for our ability to get to the heart of what matters most to your employees through sophisticated research tools. Whether related to operations, internal communications, or HR operations, the needs we discover provide a compelling foundation for change and cultural alignment. To address the needs of today’s healthcare leader, we’ve deployed specialized tools to measure fatigue, organizational trust and culture.

Our Approach

Our transformational strategy approach, e4, provides the general framework for how we help organizations advance employee commitment.

Envision – creating alignment amongst leaders regarding the desired future state – and using fresh insights to reconstitute the organization’s purpose.

Engage – operationalizing the vision by empowering employees to design your high-performance culture, elements of inclusiveness, and employee experience.

Energize – inspiring employees to fulfill the vision through strategic communications and team coaching to meet employees where they are.

Enable – creating sustainable plans for leader coaching, on-boarding, retention, development and measurement.



  • Recognizes the variety of trust employees are seeking from an employer
  • Brings attention to the entire relationship, not just the process of recruitment
  • Creates a broader coalition for healthcare employee commitment – beyond operations, beyond just HR
  • Leverages industry experience and insights for leadership development and employee relationship management
  • Provides an in-depth assessment of healthcare employee functional and emotional needs
  • Ensures a shared level of empathy
  • Imparts key tools to translate such into action
  • Recognizes the unique relationships between staff, administrators, physicians, and patients
  • Provides comparisons to industry leaders at various levels of maturity
  • Uncovers attitudes and expectations to develop a common understanding of the current situation and form consensus around which opportunities to pursue
  • Enables real-time service recovery and experience monitoring through our dashboards




Team Members

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